Cleaning Question

We have been providing professional end of tenancy cleaning services in London since 2011. … Here is a list of the most frequently asked questions customers often ask.

I’m A Tenant – How Can I Benefit From SYK’s End Of Tenancy Cleaning Services?

When you’re ready to move out, SYK professional cleaners will conduct a thorough and bespoke clean of your rented property to make sure it meets the strict industry standards for cleanliness. As a tenant, you benefit from the specialist knowledge and services of an established cleaning company who really care about protecting your deposit. In short – our services can prevent you from losing a significant amount of money.

I’m A Landlord – How Can I Benefit From SYK’s End Of Tenancy Cleaning Services?

As a responsible landlord, you’ll want to ensure you are providing a safe and clean environment for tenants moving into your property. In our experience, tenants are more likely to care for your property if you provide them with fresh, hygienic accommodation from the outset.  Hiring SYK cleaners to deep clean your property between lettings means it will never stand empty for longer than necessary – saving you both time and money!

I’m Not Moving In Or Moving Out; Do You Provide House Cleaning For Domestic Households?

We’re a flexible cleaning agency – so, yes! We offer one-off, deep cleaning services to domestic households across London. What’s more, homeowners are often so impressed with our cleaners’ attention to detail, they rebook our professional house cleaning teams for weekly or fortnightly appointments. Whether you’re looking for one-off cleaners or regular maid services – call us today.

What Does Your End Of Tenancy Cleaning Involve?

We will conduct a thorough ceiling-to-floor clean of all rooms and hallways within the property. This will include vacuuming, scrubbing, mopping, dusting and polishing to ensure every surface is sparkling. We’ll tackle grease and limescale effectively, and – once clean – we’ll disinfect kitchen and bathroom surfaces to ensure a hygienic, germ-free environment. We will also clean interior windows, and kitchen white-goods.

We aren’t afraid to tackle hard-to-reach areas, so no surface will be left uncleaned. Before departing, the cleaning team will consult their industry approved checklist to be sure the property meets strict check-out requirements.

Which Deep Cleaning Services Do You Offer?

In addition to our standard cleaning packages, we offer professional carpet cleaning and specialist oven cleaning. It’s advisable to check your tenancy agreement, as sometimes the contract stipulates you must commission these services at the end of your tenancy. Deep cleaning services can be selected as part your end of tenancy cleaning package or can be offered on a standalone basis.

Which Areas Of London Do You Cover?

Uniquely, we provide cleaning services to the whole of London. For details of the boroughs we commonly work in, please see here. If you cannot see your location on this list, give us a call and we’ll try our best to accommodate you.

Isn’t It Cheaper To Just Clean The Property Myself?

Once you’ve factored in the cost of specialist products and the time required to clean a property – most people agree that hiring a cleaning company to conduct an end of tenancy clean is the cost-effective, time saving option. By hiring us, you invest not just in our specialist knowledge and training, but also our insurance protection – so you’re covered if anything goes wrong. Finally, because we know exactly what check-out clerks are looking for, we’ll make sure the job is done properly – the first time. So, whilst you may save a bit of money by attempting it yourself, it’s often cheaper, and less stressful in the long-run to allow a specialist cleaning company to take the reins.

How Much Is An End Of Tenancy Clean?

You will find our end of tenancy cleaning prices compares favourably to many other reputable London cleaning companies. End of tenancy cleans cost from £95 for a studio flat, up to £280 for a four-bedroom house.

Carpet cleaning is an affordable extra. Prices vary between £20 and £55, depending on the size of the property.

Can I Pick And Choose The Services I Require?

Yes! We offer tailor-made quotes to suit the needs of your property – this means you’ll only ever pay for the services you receive. For example, you can book carpet cleaning or oven cleaning as a stand-alone service. Alternatively, if you would like us to clean only certain rooms within your property, we’ll provide a fair quote to reflect this. Contact one of our friendly advisors today to discuss your needs.

Are There Any Hidden Costs I Should Be Aware Of?

We’ll provide you with a comprehensive and transparent quote. After this, there will be absolutely no hidden charges or additional costs. Our prices are VAT inclusive and because we’re fully insured against damage, you’ll never be financially responsible for any mistakes we make.

How Quickly Can I Arrange An End Of Tenancy Clean?

If you’re in a rush, we can usually arrange for one of our professional cleaning teams to be at your property within 24-48 hours. Please call us today to arrange your end of tenancy clean.

How Do I Pay For The Cleaning Services?

We accept payment by cash or cheque upon completion. We can also accept payment by bank transfer.  If you intend to pay by bank transfer, please note we will require a 50% deposit to secure your booking. If you decide to cancel the service, your deposit is fully refundable – as long as you provide us with at least 24 hours’ notice.

Will You Provide A Receipt?

Yes, our cleaners will provide you with a detailed receipt to keep for your records.

What If I Am Not Happy With The Cleaning Service Provided?

It’s extremely rare for clients to be dissatisfied because we make your satisfaction our priority. However, if you are not happy with the cleanliness of the property– contact us within 24 hours of completion and we’ll return to fully resolve the issue.

Do I Have To Stay In The Building Whilst You Clean?

If you’re unable to stay at the property, this will not be a problem. Once our cleaners have accessed the building, they can get to work on your comprehensive end of tenancy clean. If you wish, we can call you when they’ve finished, so you can return to inspect the property. Alternatively, the cleaning team can safely let themselves out, allowing you to return to the property at your own convenience.

Do I Need To Personally Provide Access To The Building?

If you are not around to let the cleaning team in, they will happily collect your keys from an estate agent or trusted neighbour. Upon completion, our cleaners will return the keys to wherever instructed, or simply let themselves out – leaving the keys safely inside.

Do You Bring Your Own Cleaning Products And Tools?

Yes, we provide our own products and tools. As a responsible cleaning company, we choose to use only eco-friendly cleaning products. As well as being sustainable, we find these mild yet effective cleaning products to provide the best quality finish for our clients.

What Happens If You Accidently Damage The Property?

We are fully insured against both accidental damage and injury. This means, if we break anything, it will be repaired or replaced at no cost to you.

Are You Able To Clean Properties With Pets?

We are comfortable working around pets and usually, this does not cause any problems. We kindly ask you to consider whether your pet will become nervous or agitated with cleaners around. If you think this might be the case, we’d recommend taking them for a walk, or placing them in another part of the property or grounds whilst we clean.

Should I Defrost My Fridge/Freezer Prior To You Arriving?

To ensure a thorough clean, we recommend you defrost your fridge and freezer 24 hours before your scheduled clean. If you need any advice regarding this, feel free to contact us for clarification.

How Many Cleaners Will You Send To My Property?

This really depends on the size of your property and the cleaning services you have selected. Our teams typically vary from 2 – 5 members. They’ll cooperate to ensure your end of tenancy clean is completed efficiently.

Are Your Cleaners Professional?

We select highly experienced cleaners from across London to work for us. We conduct full CRB checks on all staff to confirm reliability and trustworthiness. Before attending any cleaning jobs, all our cleaners receive comprehensive in-house training to ensure they’re able to deliver our exceptionally high standards of cleaning. Because we’re highly selective in deciding who works for us, we guarantee SYK cleaners will always treat your property, time and money with the utmost respect.

Are Your Cleaners Knowledgeable?

Very! Our cleaners use their expertise to tackle complex cleaning problems such as limescale and grease removal. Crucially, every cleaner has knowledge of the cleanliness standards required by estate agent staff and check-out clerks. They’ll apply this knowledge to ensure your property meets these strict requirements.

Will Your Cleaners Tackle Hard-To-Reach Areas Or Just Clean What They Can See?

Unlike many other cleaning companies – SYK cleaners will take just as much pride in cleaning the areas you can’t see as the ones you can see!  Our cleaners are not afraid to clean behind toilet pans, on the top of kitchen cupboards, and behind doors.

We work on the premise that – if we get things right the first time we won’t have to waste anyone’s time by doing it again.

Will Your Cleaners Degrease The Kitchen?

This is one of the key areas of inspection when you move out, so our cleaners will always make sure your kitchen is thoroughly degreased. They’ll not only tackle the grease on hobs and splash-backs, but also on tiles, kitchen cupboards, worktops, floors and extractor fans. Although mild, our eco-friendly products will completely eradicate grease – without leaving strong chemical odours and residues behind.

Will You Clean My Oven?

Yes! Our cleaners use specialist equipment to safely clean your oven. Unlike domestic cleaning systems – there will be no nasty fumes or lingering residues.  Oven cleaning can be provided as part of our end of tenancy cleaning or can be offered as a standalone service.

Is Carpet Cleaning Worth The Money?

If you have pets, your carpets are well worn, or it’s been 2 years since the carpets have been cleaned – we’d highly recommend end of tenancy carpet cleaning. It’s worth noting – some tenancy agreements do stipulate carpet cleaning as a requirement for receiving your deposit back.

If you’re going to invest in any deep cleaning service, carpet cleaning is probably the most important. This affordable luxury will remove lingering odours, eradicate ingrained dirt and pet hair, improve the colour and pile of the carpet, and inject a new lease of life into the property.

Can I Trust You To Complete The Work To A High Standard?

We are a well-established cleaning agency and have earned many 5-star reviews from customers across London. We conduct frequent spot-checks across all our cleaning teams so you can trust us to deliver consistently exceptional service across the whole of London.

Do You Offer An End Of Tenancy Cleaning Guarantee?

Yes! Our cleaning service is geared towards ensuring you receive your deposit back at check-out. If our cleaning has not met these high standards, contact us within 24 hours and we will return to the property to clean it again. Unlike many other companies, we offer you a completely risk-free end of tenancy cleaning service.

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