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FAQ - Our Booking System
Most frequently asked questions about our Booking
How quickly can I arrange an end of tenancy clean?
If you’re in a rush, we can usually arrange for one of our professional cleaning teams to be at your property within 24-48 hours. Please call us today to arrange your end of tenancy clean.
How do I pay for the cleaning services?
We accept payment by cash or cheque upon completion. We can also accept payment by bank transfer. If you intend to pay by bank transfer, please note we will require a 50% deposit to secure your booking. If you decide to cancel the service, your deposit is fully refundable – as long as you provide us with at least 24 hours’ notice.
Will you provide a receipt?
Yes, our cleaners will provide you with a detailed receipt to keep for your records.
What if I am not happy with the cleaning service provided?
It’s extremely rare for clients to be dissatisfied because we make your satisfaction our priority. However, if you are not happy with the cleanliness of the property– contact us within 24 hours of completion and we’ll return to fully resolve the issue.